Returns for Foxy Locks orders made on our website can be facilitated either on this page for International Returns or on the UK Returns Portal found here - UK Returns Portal
We will happily exchange your item if it’s not the right colour.
We completely understand that choosing the right colour from a computer screen cannot always be easy, to ensure the exact colour please send us a sample of your own hair and we will try and match it, or you can simply upload your photo onto our colour match form.
If you are not satisfied with your product you can ship your item back to us within 60 days of receipt, unopened. Any product that has been altered, cut, dyed or toned voids any chance of return (this also includes items being returned for further investigation). If your return does not comply with our policy and is unable to be accepted, this will be returned and a small shipping fee is liable to be paid by the customer.
Please note if you choose a 'free shipping' option, a fee will be deducted to cover original shipping costs if you return for a refund only.
Before returning or exchanging, please make sure the security seal has not been removed or damaged, and that the tester piece of hair is returned in its original state.
Due to hygiene reasons, we only offer refunds/exchanges on hair products that have not been opened, worn or tampered with. All packaging must be returned with any return or exchange.
Click the link at the bottom of this page to download your returns form, please print it & fill it in correctly.
A free exchange only applies to one exchange (we will ship the replacement back to you free of a postage charge), if you need to exchange twice on the same order, a small shipping fee will apply.
You will be refunded the product price at the time of purchase only, postage is non-refundable. We cannot refund or exchange re-dyed/coloured hair extensions.
Gift vouchers cannot be returned or exchanged for a card refund.
If returning for a refund, and you claimed a free gift, you must return the gift or this will be deducted from your refund total.
All returned items that were paid for with a gift card will be refunded as store credit for you to use against a future purchase.
For all international returns, you must put the Commodity code 67042000 on the customs form on the parcel you are returning to us. Failure to do this may incur delays and deductions from your refund for all incurred costs from not doing so. If you need any assistance please email us, and we will be happy to help you get your returns correct before you send them so there is no issues.
Foxy Locks Ltd C/o Returns
16 Marsh Lane Industrial Estate
UK (Great Britain)
We recommend that you use a tracked service for your returns.
Please do not ship any returns back without filling out & including your returns form (which can be found at the bottom of this page). Return shipping costs are the responsibility of the customer.
Please state on parcel 'RETURN - NO DUTIES' and use the commodity code 67042000
We do NOT accept returns through FedEx.
IMPORTANT - When returning from outside the UK, then please ensure that you complete the customs form correctly (if outside of the EU) to reflect that the contents of the package are a customer return, with no sale value. Foxy Locks Ltd is not responsible for any such charge. Should the returned package attract a customs charge upon entry to the UK, then the package will automatically be returned back to you by the postal service before reaching us. Thank you.
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Returns for Foxy Locks orders made Via Amazon or eBay
#AMAZON# #Ebay# If you have ordered on the Amazon or eBay website, do not use the returns form found on this page or try to return your purchase through the website - you need to do all returns via the amazon or eBay platform. If you do return your order via the website it will make the timescale increase.
Returns procedure for Faulty products
Should you find a fault with your product within the first three months of receipt, please contact us, so we can assist you. Any fault brought to our attention after 3 months of the day of receipt falls outside our return for investigation period, so this is unable to be accepted. In this case, our team will provide further advice on how to resolve the issues you are experiencing. Please note that we will require the faulty item to be returned to us before any refund or exchange can be offered. We do not refund or exchange without the product being returned for investigation. The complete set must be returned to us before we can begin an investigation. If we find your product is faulty, we will cover all costs associated with the return and the cost of postage to resend an item in case of an exchange.
All of our sets are unique as the hair is a natural product, so no two sets are exactly the same. Due to this a slight colour difference may be noticed when comparing sets.